Customer Testimonials
Houston's best dealer is highly recommended! John Archer from the service department is the best!
The only positive thing about my whole experience was the loaner car!
My experience was awesome. Chris Hennis did not disappoint me.
My husband brought my vehicle in for an oil change. He patiently waited as they serviced it and checked out with ease. I love the discounted service and will continue to partake as long as it is offered.
Service department’s electronic systems are horrible. Everything from online registration, valet checking, coordinating w service rep and final checkout, nothing seemed to coordinate. I spoke to the service manager and told her I called her over to discuss my concerns because she had the responsibility, accountability, and authority to make change. She agreed however I doubt anything gets done. Not sure why I torture myself in helping to make things better when nothing ever happens. Should have bought Toyota.
Alex V did a great job! He was very professional and personable and made the buying process very easy.
Darin was extremely helpful from the time I walked in. He worked diligently to assist me in getting what I needed. He was very friendly, and a great conversationalist. I would definitely recommend Group 1 Buick GMC to everyone
I always have a great experience while getting my truck serviced at Beck and Masten GMC Buick North! John Archer is so professional and always provides excellent customer service!!
They offer excellent customer service and would definitely recommend them to friends and family. Come visit them; they’ll definitely help you out.
Adrian was amazing as always. He treats me like family and always gets the job done perfectly. I especially love that they send me home in transportation that they provide when they find issues with my vehicle. I will continue to always purchase my vehicles here. They have a client for life !!!
John Archer and his team in the Service Dept. exceeded my expectations servicing my vehicle under warranty. They even dropped off my vehicle and picked up the loaner. I can’t say enough good things about these guys. They’re a very professional /top-notch organization.
Adrian was excellent. We discussed all the items that needed to be done in my car in Detail and all of them were completed in a timely fashion. He’s very attentive and knew exactly what I needed. It strongly recommend him.
They have the worst service department. I bought a Toyota from another location. This is this only location that offers service. This is my second oil change. The first time I sat hwre for an hr for them to tell me they didnt have the filters for my car after they rescheduled me because they didn't have the parts. Luckily the service person I talk to made it right by having my car picked up and serviced the next day. This is my second visit. I called this morning asking if they had what was needed for my car ... Read More Google - Oct 21, 2026
Received great service from Ron! Took my truck about 5weeks to get back, but when I did, it was all fixed like Ron said it would be. Everything seems to be working.
Sold my GMC pickup here. Rebecca Sutton helped me with incredibly quick responses and a very simple process. She prepared all the paperwork and I just came to the appointment. Walked down the street for lunch then came back to collect the check. Fantastic experience and I would certainly do business with them again. Thank you so much Rebecca!
I extended a heartfelt "Thank You" to each of the team members who helped me obtain my dream car at Group 1 Buick GMC North! I was so impressed by the kindness of the staff and how clean and welcoming the entire store was. Their care and attention made this experience even more special. The team worked hard behind the scenes, and I truly appreciate everything they did to make my dream come true. I would highly recommend you all visit Group 1 Buick GMC North if you want a stellar car buying experience!
Group 1 Buick GMC North always treats me wonderfully! Great service, professional staff, and excellent care for my Cadillac.
Feel like car in shop for several days especially because its not working correctly most big high end dealerships would deliver car back cleaned
The service department is trully hard to reach, an AI answers and there is at least the many times i have called in 2 days, never is able to conect you to a oerson. Stay away from them
The experience was very pleasant. Devin Shegog was very helpful and knowledgeable. He even delivered my new vehicle to my home. Richard Moreno walked me through the paperwork with ease and understanding. One of the best experiences I’ve had when purchasing a new vehicle.
Chris and Cory got me exactly where I wanted to be, in exactly what I wanted and Frank helped me through finance very quickly! It was an extremely pleasant experience and I’m thrilled with my new vehicle.
My 2019 GMC Canyon with 2.8L Diesel keeps running like new thanks to the Mechanics at the service center! 135k miles and I expect to get 175k more easily! Thank you!
The dealership was very honest with no extra fees and I didn't feel like I was being hustled. My sales person, Ms. Mercedes was so helpful and even delivered the vehicle to my home. Finance department was very helpful and didn't try to force any extra warranties on me.
I’ve been coming to this dealership for years, and I’ve always loved the experience with the sales team, finance department, and everyone there. Unfortunately, things have changed. Some of my favorite salesmen have moved into different positions, and honestly… I don’t even know what to say. 🥺
Hector, Ruben, and Cesar V. are truly amazing! They’ve always made the experience special, and their customer service is unmatched.
This last car-buying experience wasn’t quite the same as what I’ve been used to, but thankfully, Cesar V. in finance was there to help. He went above and ... Read More DealerRater - Oct 17, 2026
Amazing experience and made it enjoyable. Michelle was Fantastic from beginning till end. 👍🏼👍🏼 Great Dealership
Quick and efficient check in, cleaning and sspaciou waiting area, service was quick and completed on time and free car wash. 😊😋👍
Was treated like a vip. Fast and convenient service Jaun answered all my questions with no problem.
Juan had a lot to coordinate with the transmission replacement, both engine mounts, and the passenger side sway bar link, and he did a great job keeping everything straight. He made sure each part of the repair was addressed without letting the job feel scattered or rushed. The communication stayed solid, the information was complete, and Juan showed the kind of attention that matters when several major items are being handled at once.
I recently purchased not just one, but TWO vehicles from this dealership—a brand-new 2026 Buick Envista and a 2025 Honda Civic Si—and I couldn’t be happier with my overall experience!
First and foremost, I want to give a huge shoutout to Lee, our salesman, for providing such exceptional customer service! From the very beginning, Lee went above and beyond to make sure everything went smoothly. He was extremely professional, knowledgeable, patient, and genuinely cared about helping me get the best possible deal. He worked with me on the numbers, walked me through the credit application process, answered all my ... Read More Google - Oct 16, 2026
When I first arrived I told the service representative will come out and sign me in. I sat in my car for almost 4 or five minutes and I went inside. The representative was on a phone call and said that she was on her way out. She was had ask someone to watch the call for her because she was on hold. I received a message at the vehicles when I call back or text back. It took a while for me to get a response. I wanted to make sure all services were done.
(Translated by Google) Excellent service from Eduardo Aviles, I'll be back to buy my Acadia! Thank you so much for your patience. (Original) Excelente atención por parte de Eduardo Aviles, volveré para comprar mi Acadia! Muchas gracias por su paciencia
Eduardo was very helpful
Great customer service, the staff was very welcoming and made the process of getting a vehicle fast and simple.
Mr. George Avila was outstanding, very professional and so friendly. I went to there to service my midsize truck for an oil change and tire rotation and it went great!
Work done to our satisfaction but was very expensive.
Great experience with Edwin and Jorge...would recommend these guys.
Took several days to even look at the vehicle, but did not have loaners. Service rep called me once morning saying the car would be ready by the afternoon. Then ghosted me the rest of the day. When I arrived that afternoon, no work had been completed. Complained and was assigned a new “service representative”. She then ghosted me the next day. You can’t even call anyone else in the department because they have a useless AI agent screening calls. Top it all off, they barely could fix anything. Basically they gave me a battery and charged me $700 and ... Read More DealerRater - Oct 12, 2026
Beware of This Dealership’s Service Department!
If I could give negative stars, I would. One star is far too generous.
I brought my GMC Sierra Denali in for a water leak in the headliner, an oil change, and the recommended 90,000-mile service. After keeping my truck for several days, the service department provided almost no communication, ignored my calls and texts, and gave me conflicting explanations about what was wrong. They recommended replacing the rear glass for approximately $1,200, along with an alignment and engine mounts.
I finally got fed up and picked up my truck. They had done absolutely ... Read More Google - Oct 11, 2026
They are very helpful but I didn't find the car I wanted there.
⭐⭐⭐⭐⭐ My family and I have been buying our vehicles from Buick GMC North for over 13 years. We always come back because of the great customer service and how well they treat us. Mike Sheroff is truly one of their best salesmen! He is always friendly, helpful, and makes the car-buying experience a great one. Highly recommend!
Very pleased with the service and especially with my Service Manager John Archer, He kept me informed and up to regularly and took care of my extended warranty issues. Thank you John. I will make sure I ask for him moving forward and no one else. He is professional and quickly and accurately answered my Questions concerns. The work was done thoroughly with no issues. Please thank the service technician for his work,
Excelente servicio la atención muy buena la persona q me atendió es amable itaty ezquibel
Javonte and Devon were amazing!!! Extremely helpful and help me with my purchase. Treated us like family.
Professıonal and knowledgeabiLe Professıonal and wıllıng to answer all questıons. This was the second purchase of a new vehıcle. Wıll defınıtely reccomend this dealer,
Group 1 GMC Great service! Lowest price I could find anywhere, and shopped several weeks. Totally recommend this dealership. Thanks to the sales man: Mike Sharaf and Edwin!
Sold my used car here, easy process and very fair offer. Will be back.
Easy to set an appointment. Quick to get in a test drive. Helpful through the entire process. I would redolent this dealership to my friends.
I will definitely be back and purchase another vehicle will definitely this dealership. They went beyond the call of duty to make everything happen with my purchase from out of state and they definitely treat you like family.
Just take your vehicle to another location to save your sanity and money!
I could type an essay but I’ll keep it short. Salesman will give you the run around and not very helpful on getting information on vehicle you’re interested in. When you finally get said records and agree to purchase it the next morning and make the 4 hour drive down for your 10am appointment they may decide to sell it at 9:30 am. Glad it worked out like it did. Cost my wife and I a tank of gas but found a much better dealership who were clear and to the point to buy from!
Very disappointed with the service took too long for an oil change. Very disappointing service
My rating of 10 reflects the outstanding service I received from Carl. He was friendly, patient, and helped me find the truck I wanted while working with me on pricing. He also helped my brother purchase an identical truck, which made the experience even more special. We truly appreciated his support throughout the process.
However, my experience with Frank in the financing department was very disappointing. I requested only GAP insurance, but the paperwork included paint protection and other products that would have added approximately $5,000 to the agreed price. When I questioned the paint protection, Frank told me it was part ... Read More Google - Oct 5, 2026
Always prompt and courteous service Kept me in the loop entire visit This is why we bring all our vehicles here
Worked with Edwin….he was awesome, low pressure, and respectful. Would buy from him again.
I had an appointment at 9:30 for an oil change and tire rotation. Walked out of there at 12:45. Ridiculous the service guy said we are really busy. They need to make sure the ones with appointments are taken care of first! Then i get almost home and my tire sensor starts going off. 😡
Group 1 Buick GMC North has beautiful vehicles. The used cars are very nice too and well taken care of, which means, take their word for it when they say Certified Pre-Owned vehicles. Mike Sharaf was very attentive to us that he removed an inside new truck's license plate frame to put on our Hyundai Palisade that I was taking. He also answered all our questions and took care of our needs on the vehicle we chose. He was courteous that I felt very comfortable asking him anything about my vehicle. This review also goes to the general manager, Mr. ... Read More Google - Oct 3, 2026
Great Services, and Friendly Staff, Thank You Franky Garcia, for your personal attention. Highly Recommended!
Came in to look at truck, they were supposed to have. later on found out they really didn’t want to finance it. Didn’t get good vibes from the beginning. I will not give my money to anyone who makes me feel like my money not valuable.
Michelle was very helpful in my selection of which vehicle to purchase. She made it easy - asked what colors I like and what kind of gadgetry I want. Presto, there's one in stock just as I described it. Negotiating a deal that pleased me was rather easy as well.
I had a great experience at Group 1 Buick GMC North! John Archer went above and beyond to make sure my truck was taken care of and ready to go. The oil change and tire rotation were done quickly and professionally, and I really appreciated the attention to detail and excellent customer service. The Uber ride service was also excellent. Being provided transportation while my truck was being serviced made the whole experience much more convenient and stress free.
Great inventory selection to choose from. Helpful staff and they didn’t mess around….straight to business…much appreciated.
Service advisor was very nice and informative. The AI phone assistant is absolutely the worse thing ever. Very hard to get someone on the phone. Also I had two tires that had low tire pressure when picking the truck up. I would think they have an air compressor. I get the impression they really dont want business.
(Translated by Google) I was assisted by Mr. Crespo and Mr. Chung. Their service exceeded my expectations. I was completely satisfied with the service I received. If you're going to buy a vehicle, ask for them. (Original) Fui atendido por Sr. Crespo y el Sr. Chung. Su servicio fue más allá de lo esperado. Totalmente satisfecho con la atención recibida. Si vas a comprar un vehículo pregunta por ellos.
was very happy with my service would recommend to family and friends
I wanted to buy this vehicle. I made a offer sale person never took the offer to management. Sale person they will not drop a price not even a dollar. Since then, it has dropped one thousand dollars. Don't waste your time at this place
Christina Fernandez was her usual awesome self? Quick and courteous.
Sold my car to Alexanda today, it was a 2021 Toyota TRD with 10,030 miles. Got top dollar. Service and sale was quick and easy.
Helpful and courteous staff who genuinely wanted to help meet my needs as a customer.
Abel does not keep his word and did not respected the agreed deal saying by orders of his manager.
Franky was amazing. I loved my experience and I highly recommend Group 1 to anybody
I was very happy with Mercedes Cordova and the dealership in the purchase of my vehicle.
Jay Mondick was absolutely wonderful. He put me in the truck of my dreams in less than 2hrs. I came back 2 days later, and he helped my wife get the Jeep she always wanted. "If you need a new ride, and you need it today. Let Jay show you the way" (55 Mr. Taylor)
Overall, the buying experience was good. Salesman was excellent! Even with a few hiccups with the finance manager, all was completed.
Mixed service experiences, some good, some bad, service should be just that. Do better at clearer communication, setting appropriate expectations, critical thinking and problem solving, and timeliness. Dealerships are already on the wrong side of affordability. Service should be exceptional consistently.
⭐️⭐️⭐️⭐️⭐️
We had an AMAZING experience from start to finish! We were in and out of the dealership in less than three hours, and the entire process was simple, straightforward, and completely stress-free.
We worked primarily with Jay, and he was fantastic! He made the entire process feel easy and streamlined. He was extremely polite, communicated openly with us throughout the whole experience, and was completely upfront and honest about everything involving the vehicle. We never felt pressured or like we were getting the typical “dealership runaround.”
For financing, we primarily worked with Cesar, who was equally amazing. He truly fought ... Read More Google - Sep 26, 2026
⭐️⭐️⭐️⭐️⭐️
We had an AMAZING experience from start to finish! We were in and out of the dealership in less than three hours, and the entire process was simple, straightforward, and completely stress-free.
We worked primarily with Jay, and he was fantastic! He made the entire process feel easy and streamlined. He was extremely polite, communicated openly with us throughout the whole experience, and was completely upfront and honest about everything involving the vehicle. We never felt pressured or like we were getting the typical “dealership runaround.”
For financing, we primarily worked with Cesar, who was equally amazing. He truly fought ... Read More DealerRater - Sep 26, 2026
The dealership was very thorough and did a great job! Did everything is needed and more.
Great experience with sales at Group 1 Buick GMC North! I was there with my sister as she was buying a vehicle and they did a great job with everything. I am in the car business myself so I understand how things should go, and they exceeded all expectations. A huge thanks to Terrance Johnson and Ruben in finance for getting the deal done. The 2026 GMC Acadia Elevation is perfect.
Service department is horrible. GMC Sierra has been in several times. It never gets fixed properly. There’s always warranty caveats. It’s been in and out of service more times than we have had it in our possession. Just spent over $1,000 for a tune up and then 3 months later they say it needs a tune up again. So apparently it wasn’t fixed the first time. It’s a mess and our family business used to buy all our vehicles from here for years and we will never buy another one from here again.
I had a great experience purchasing my new Acadia. Darin Wyborny was my salesman and he found the perfect vehicle for me. It checked all the boxes.
The service department did not meet my expectation at all. I had an appointment at 7am. I was there for 6:45. The first vehicle. I had to call three or four times to find out what was taking so long to install one speaker. The service rep (George) is all over the place so it was an act of congress to reach him or get an accurate update. Needless to say, the service department is not what it use to be. No one answers the phone, appointments are useless, customer service is lacking, and I am overall disappointed.
I don’t normally do reviews, but I was very dissatisfied with the service today. My experience wasn’t great in comparison to the first time I had my service done. I waited for over 3 hours for my service and a patched tire. The service lady within the service department’s name that “assisted” me was Itatya. About 2 hours into my service, I received and approved the text message that my car was complete but also needed to patch a hole in my tire, I went up to Itatya to check on the status of my car about 35 minutes after ... Read More Google - Sep 22, 2026
After switching to this location, Experience is was very disappointing. Huge gap in communication and customer service.
Very dissatisfied with the service dept. My vehicle came in with an insurance claim, the service dept is very unresponsive and I’ve contacted management several times with no response
Horrible will not be back for service or sales, wait time with appointment is a joke. 2 hours for oil change.
